1. Introduction

www.leroyaryan.com (the “Website”) is owned and operated by Leroya Ryan LLC, a Pennsylvania limited liability company.

Leroya Ryan LLC conducts business directly and through its registered fictitious names, including:

Becoming You Mentoring — mentoring and program services.

Systems Behavior Group — organizational systems architecture, evaluation, consulting, training, implementation support, and executive advising.

Leroya Ryan LLC also provides speaking and life coaching services directly under the Leroya Ryan LLC name.

References throughout this Website to “Leroya Ryan LLC,” “we,” “our,” or “us” include services offered directly by Leroya Ryan LLC and, where applicable, services provided under its fictitious names Becoming You Mentoring and Systems Behavior Group.

The principal business office of Leroya Ryan LLC is:

718 Poplar St., Suite B
Lebanon, PA 17042

 

2. ACCEPTANCE OF THESE TERMS

By accessing this Website, creating an account, scheduling a service, making a payment, submitting information, or otherwise using this Website, you agree to these Terms of Use and Privacy Policy.

If you do not agree with these terms, you should not use the Website.

Certain services may also be governed by a separate client agreement, program agreement, consulting agreement, contract, booking policy, court-related requirement, or other written agreement. If a separate written agreement applies to a specific service, that agreement will control with respect to that service if there is a conflict with these general Website terms.

 

3. SERVICES

Leroya Ryan LLC provides several distinct categories of services.

Leroya Ryan LLC

Services may include:

• Life coaching

• Motivational and keynote speaking

• Workshops, presentations, and related professional services

Becoming You Mentoring

Becoming You Mentoring provides mentoring and program services designed to support accountability, intentional decision-making, personal development, and long-term direction.

Becoming You Mentoring is a non-clinical mentoring program. Mentoring services are not psychotherapy, psychological treatment, medical treatment, legal representation, or a substitute for services provided by a licensed healthcare, mental-health, or legal professional.

Systems Behavior Group

Systems Behavior Group provides organizational systems architecture and consulting services, including program design, systems evaluation, organizational diagnostics, outcome measurement, staff development, implementation consulting, change management, and executive advising.

Systems Behavior Group provides analysis and recommendations based on the information, operations, documentation, observations, and circumstances available during an engagement. Consulting services do not constitute legal, accounting, medical, or other licensed professional advice unless expressly stated in a separate written agreement and provided by an appropriately licensed professional.

 

4. NO GUARANTEE OF RESULTS

Our services are designed to provide information, structure, guidance, analysis, recommendations, mentoring, coaching, training, or consulting depending on the service selected.

Individual, program, organizational, financial, operational, legal, behavioral, employment, educational, or other outcomes depend upon numerous factors that may be outside our control.

Accordingly, Leroya Ryan LLC, Becoming You Mentoring, and Systems Behavior Group do not guarantee any particular result or outcome.

Any examples, testimonials, program results, performance data, case examples, or prior outcomes presented on the Website describe specific experiences or historical results and do not constitute a guarantee that another individual or organization will achieve the same result.

 

5. WEBSITE ACCOUNTS AND MEMBER ACCESS

Certain areas of the Website are available only to registered members or authorized clients.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You agree to provide accurate information when creating or maintaining your account and to promptly update information when necessary.

Access to client-only or member-only areas may be approved, restricted, suspended, or removed by Leroya Ryan LLC when necessary to administer services or protect Website security.

Users may not attempt to access another person's account, restricted content, internal systems, or information they are not authorized to access.

 

6. BOOKINGS AND PAYMENTS

Prices, booking requirements, payment schedules, and service descriptions are displayed on the Website or provided through the applicable service agreement.

Payment for Becoming You Mentoring sessions is governed by the program's current payment terms and Session Payments page.

Fees for Systems Behavior Group services are governed by the applicable proposal, service agreement, statement of work, invoice, or contract.

Speaking, coaching, workshops, and other Leroya Ryan LLC services may be priced through the Website, a quote, booking agreement, invoice, or separate written agreement.

Payments made online are processed through third-party payment processors integrated with the Website. Leroya Ryan LLC does not control the independent security practices or terms of those payment processors.

 

7. CANCELLATIONS, RESCHEDULING, AND REFUNDS

Cancellation, rescheduling, refund, credit, and no-show requirements may vary depending on the service purchased.

The specific policy disclosed on the applicable booking page, client agreement, program agreement, proposal, contract, invoice, or other written service terms will apply.

Where no separate cancellation or refund policy is stated, clients should contact Leroya Ryan LLC before making a purchase if clarification is needed.

Nothing in this section limits any cancellation, refund, or other consumer right that cannot legally be waived under applicable law.

 

8. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its original content, including text, graphics, designs, logos, program materials, frameworks, documents, videos, photographs, training materials, systems, written materials, and other content created by Leroya Ryan LLC are owned by or licensed to Leroya Ryan LLC and are protected by applicable intellectual-property laws.

Website content is provided for personal or authorized business use only.

You may not reproduce, distribute, sell, publish, modify, copy, commercially exploit, create derivative works from, or use our proprietary materials for another program, business, training system, consulting service, or commercial purpose without prior written authorization from Leroya Ryan LLC.

Nothing contained on this Website grants ownership of any Leroya Ryan LLC, Becoming You Mentoring, or Systems Behavior Group intellectual property.

 

9. USER SUBMISSIONS

When you voluntarily submit information through the Website, including forms, messages, inquiries, booking information, reviews, comments, or other communications, you represent that the information you provide is accurate and that you have the right to provide it.

You may not use the Website to transmit unlawful, threatening, abusive, fraudulent, defamatory, infringing, malicious, or intentionally harmful content.

Submission of confidential information through a general Website contact form does not create an attorney-client, therapist-client, fiduciary, or other licensed professional relationship.

 

PRIVACY POLICY

10. INFORMATION WE MAY COLLECT

Depending on how you use the Website, we may collect information including:

• Name

• Email address

• Telephone number

• Mailing or billing address

• Account and login information

• Booking and appointment information

• Service selections

• Payment and transaction information

• Communications submitted through Website forms or messaging features

• Information voluntarily provided in connection with services

• Device, browser, IP address, Website activity, and similar technical information

• Cookie and analytics information

We collect information that you voluntarily provide and information generated automatically through normal Website operation.

 

11. PAYMENT INFORMATION

Online payments are processed through third-party payment processors and Website service providers.

Payment processors may collect credit-card, debit-card, digital-wallet, billing, or other payment information necessary to complete your transaction.

Leroya Ryan LLC may receive transaction details such as the payer's name, amount paid, date, service purchased, transaction status, and related payment records but does not represent that it independently stores complete payment-card numbers processed by third-party payment providers.

 

12. HOW WE USE INFORMATION

Information may be used to:

• Provide requested services

• Create and administer Website accounts

• Schedule and manage appointments

• Process payments

• Communicate with clients, prospective clients, organizations, or other Website users

• Send service-related confirmations, reminders, and notifications

• Respond to inquiries

• Maintain business and transaction records

• Administer Becoming You Mentoring services

• Administer Systems Behavior Group engagements

• Improve Website functionality and user experience

• Maintain Website security

• Analyze Website activity

• Comply with contractual, legal, regulatory, governmental, or court-related obligations

• Protect the rights, safety, and property of Leroya Ryan LLC and others

 

13. HOW INFORMATION MAY BE SHARED

We may share information only as reasonably necessary to operate the Website, provide services, process transactions, meet contractual obligations, or comply with applicable law.

Information may be processed by service providers such as:

• Website hosting and technology providers

• Payment processors

• Booking and scheduling providers

• Email or communication providers

• Analytics providers

• Professional advisers or contractors where necessary

• Governmental, judicial, regulatory, or law-enforcement authorities when legally required or appropriately authorized

Third-party providers process information under their own privacy policies and contractual obligations.

We do not represent that information submitted to an independent third-party platform is governed exclusively by this Privacy Policy.

 

14. COOKIES AND WEBSITE TECHNOLOGY

The Website may use cookies and similar technologies necessary for Website functionality, account access, security, analytics, preferences, and other Website features.

Your browser may allow you to restrict or disable cookies. Some Website functions may not operate properly if cookies are disabled.

Third-party services integrated with the Website may also use cookies or similar technologies under their own policies.

 

15. COMMUNICATIONS

By providing your contact information, you authorize us to communicate with you regarding services you requested, appointments, transactions, account activity, program participation, consulting engagements, or other legitimate business matters.

Where required, marketing communications will include an appropriate method for unsubscribing or opting out.

Service-related communications necessary to provide a service you requested may still be sent even if you opt out of promotional communications.

 

16. DATA SECURITY

We use reasonable administrative and technical measures intended to protect information submitted through or maintained in connection with the Website.

However, no Internet transmission, electronic storage system, or online platform can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your Website account credentials.

 

17. DATA RETENTION

Information may be retained for as long as reasonably necessary to provide services, maintain business and financial records, comply with legal or contractual requirements, resolve disputes, enforce agreements, and protect legitimate business interests.

Retention periods may vary depending upon the type of information and the service involved.

 

18. YOUR INFORMATION

You may contact us to request that we correct or update personal information under our control.

Registered Website users may also be able to update certain information through their Website account.

Requests concerning information controlled by a third-party provider may need to be directed to that provider.

 

19. CHILDREN AND MINORS

The Website is not intended to knowingly collect personal information directly from children under 13 without appropriate authorization.

Certain Leroya Ryan LLC or Becoming You Mentoring services may be available to minors where appropriate and where required authorization, consent, referral, court involvement, or parent/legal-guardian involvement has been obtained.

Use of services by minors is governed by the requirements applicable to the particular service.

 

20. THIRD-PARTY LINKS AND SERVICES

The Website may contain links to external websites, social-media platforms, payment processors, scheduling systems, or other third-party services.

Leroya Ryan LLC does not control those independent services and is not responsible for their content, security practices, availability, or privacy policies.

Users should review the terms and privacy policies of third-party services they choose to use.

 

21. WEBSITE AVAILABILITY

We may modify, suspend, remove, or discontinue Website content, functions, services, or features at any time.

We do not guarantee uninterrupted or error-free access to the Website.

 

22. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Leroya Ryan LLC and its owners, employees, contractors, representatives, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of or inability to use this Website.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Specific contractual responsibilities relating to paid services may be governed by the separate written agreement applicable to those services.

 

23. GOVERNING LAW

These Website Terms and this Privacy Policy are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Unless a separate written agreement provides otherwise, disputes arising directly from use of this Website will be subject to the jurisdiction of the appropriate state or federal courts serving Lebanon County, Pennsylvania, to the extent permitted by applicable law.

 

24. CHANGES TO THESE TERMS

Leroya Ryan LLC may update these Terms of Use and Privacy Policy as the Website, services, business operations, or applicable requirements change.

The current version will be posted on this page with an updated revision date.

Continued use of the Website after an updated policy becomes effective constitutes acceptance of the revised Website terms to the extent permitted by law.

 

25. CONTACT INFORMATION

Questions regarding this Website, these Terms of Use, this Privacy Policy, or our privacy practices may be directed to:

Leroya Ryan LLC
718 Poplar St., Suite B
Lebanon, PA 17042

Email: iam@leroyaryan.com
Phone: (717) 279-3595